Shipping policy

HAYUGEN SHIPPING POLICY

ORDER PROCESSING

Orders are prepared and dispatched from Yerevan, Armenia.

Please allow 1–3 business days for order processing after payment has been confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

During product launches, holidays or periods of high order volume, processing may take longer. If there is a significant delay, we will contact you using the email address provided with your order.

SHIPPING CARRIER

HAYUGEN ships orders through HayPost, Armenia’s national postal operator. Depending on the destination and the shipping option available at checkout, an order may be sent using registered international post or EMS express delivery.

The shipment may be transferred to the destination country’s local postal service for final delivery.

SHIPPING DESTINATIONS

We offer shipping to Armenia and supported international destinations.

Shipping availability depends on the destination country, postal restrictions and current carrier service. If Shopify does not offer a shipping method for your address during checkout, contact armeniangene@gmail.com before placing your order.

ESTIMATED DELIVERY TIMES

Estimated delivery times after dispatch are:

• Armenia: approximately 2–5 business days
• Standard international shipping: approximately 15–30 business days
• EMS express international shipping: approximately 5–15 business days, when offered at checkout

These estimates do not include the 1–3 business-day order-processing period.

Delivery times are estimates and are not guaranteed. Customs inspections, public holidays, weather, transportation disruptions, peak seasons and the destination country’s postal service may cause delays.

SHIPPING COSTS

Available shipping methods and their prices will be displayed during checkout based on the destination, order weight and package size.

HAYUGEN does not currently promise free shipping unless it is specifically displayed during checkout or announced as part of a promotion.

TRACKING

When tracked shipping is used, a tracking number will be sent to the email address provided with the order after the parcel has been dispatched.

Tracking updates may temporarily pause while an international parcel is traveling between countries or awaiting customs processing.

Please ensure that your email address is correct when placing your order.

CUSTOMS, IMPORT DUTIES AND TAXES

International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.

Unless otherwise stated during checkout or required by applicable law, these charges are not included in the product or shipping price and are the customer’s responsibility.

HAYUGEN cannot control customs decisions, charges or processing times. Customers should review their country’s import requirements before ordering.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including the recipient’s full name, street address, apartment or unit number, city, postal code, country and telephone number.

If you discover an error, contact armeniangene@gmail.com immediately. We cannot guarantee that an address can be changed after an order has been processed or shipped.

HAYUGEN is not responsible for delays or failed delivery caused by an incomplete or incorrect address supplied by the customer.

UNCLAIMED, REFUSED OR RETURNED PARCELS

If a parcel is returned to HAYUGEN because it was unclaimed, refused, or the customer supplied an incorrect or incomplete address, we will contact the customer after receiving it.

The customer may be responsible for the cost of reshipping the order. If a refund is requested, reasonable original shipping and return costs may be deducted where permitted by applicable law.

LOST OR DELAYED SHIPMENTS

If tracking has not updated for an extended period or the parcel has not arrived within the estimated delivery period, contact armeniangene@gmail.com with your order number.

We will review the tracking information and, where appropriate, submit an inquiry to HayPost. Postal investigations may require additional time and are handled according to the carrier’s procedures.

A shipment is not considered lost solely because it arrives later than its estimated delivery date.

DAMAGED PARCELS OR INCORRECT ITEMS

If an order arrives damaged or contains an incorrect item, contact armeniangene@gmail.com as soon as reasonably possible. Include your order number and clear photographs of the item and its packaging.

Please keep the item and packaging until we complete our review.

RETURNS

Returns are handled according to the HAYUGEN Return and Refund Policy. Customers must contact us before sending any product back.

CONTACT

For shipping questions, contact:

Email: armeniangene@gmail.com
Phone: +374 95 199 921
Address: Oganov 66, 0034 Yerevan, Armenia